The Quality Assurance of Medical Record Service Unit in Kariadi Hospital Semarang During Covid-19 Outbreak

Faik Agiwahyuanto, Retno Astuti, Alinea Dwi Elisanti, Nur Azizha Ramadhany


Policies regarding, the flow of medical record service procedures are needed during the COVID-19 pandemic. This pandemic requires medical record unit to adapted quickly. Differences in established patients who were not confirmed by the 2019-nCoV virus. Evaluation of quality assurance medical record service procedures during the COVID-19 pandemic for established patients who are not confirmed by the 2019-nCoV that support person-centered health care is crucial for the officer's needs. This study aims was to know the quality assurance of medical record service unit in Kariadi Hospital Semarang during COVID-19 outbreak. This research conducted from 1 July to 15 August 2020. Research instrument used in-depth interviews sheet and direct with participants used COVID-19 health protocol. Interviews were transcribed verbatim and analysed used Haase's adaptation of Colaizzi's phenomenological. Research data analysis used content analysis with software Atlas.ti. The results, Dr. Kariadi Hospital already has an Standard Operating Procedure (SOP) for the flow of medical record service procedures during the COVID-19 pandemic for new or old patients who are not confirmed by the 2019-nCoV virus. Conclusion that Dr. Kariadi Hospital used quality assurance of electronic medical record to process medical record documents for patients who are not confirmed by the 2019-nCoV.


Quality Assurance, Medical Record, Service, COVID-19

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